Error: 'Unable To Find Serial Number' When Logging Into SureTrak

(Doc ID 893961.1)

Last updated on JUNE 30, 2016

Applies to:

Primavera SureTrak - Version: 3.0 and later   [Release: 3.0 and later ]
All Platforms

Symptoms

When logging into SureTrak, the following exception is received:
  • Error:  Unable to find serial Number

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms