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"Internet Explorer cannot display the webpage" / "The connection has timed out" / "... Not Found ..." Error or Spinning Progress Indicator When Attempting to Access the Application Login Page (Doc ID 894886.1)

Last updated on MARCH 14, 2023

Applies to:

Primavera Contract Management - Version 9.0 and later
All Platforms


This article will help troubleshoot the following messages, when trying to access the Contract Management login page. Also, instead of an error message, the web browser may just have a spinning progress indicator.

An error such as in the below examples may also appear in the server log:

NOTE: Contract Management 14.0 and later no longer support JBoss application server. If using Contract Management 14.0 or later, disregard solutions below related to JBoss environments.


Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Cause 1: Incorrect URL
 Cause 2: Incorrect Web Server Port
 Cause 3: The Application is Not Started
 Cause 4: Application Not Yet Available
 Cause 5: Incorrect IP or Machine Name
 Cause 6: Contract Management Application in Failed State (WebLogic Only)
 Cause 7: Network Configuration / Firewall Issues
 Cause 8: Port Conflict
 Cause 9: JBoss Unable to Register on Certain IP Address
 Cause 10: JBoss server.xml File Contains Invalid Information
 Cause 11: Proxy Server Not Properly Re-directing Users
 Cause 12: The Primavera Contract Management Windows service does not exist (JBoss only)
 Cause 13: Jackrabbit Repository Index Building
 Cause 14: Corrupt data in JBoss Hypersonic directory
 Cause 15: Multiple EAR files in JBoss deploy folder
 Cause 16: The server has been hijacked and the file extensions have been changed to an email address

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