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Project Tree and/or Control Center Does Not Load after Logging into Contract Management (Doc ID 895425.1)

Last updated on JUNE 07, 2021

Applies to:

Primavera Contract Management - Version 10.0 and later
All Platforms


This article will assist in troubleshooting the Project Tree and/or Control Center not loading, when logging into Contract Management.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Cause 1 - Java Runtime Environment Not Installed
 Cause 2 - Java Browser Plugin Disabled
 Cause 3 - Norton Internet Security is Norton Internet Security is installed on the client machine with the issue.
 Cause 4 - The Windows Firewall is enabled
 Cause 5 - Version of Java is higher than the tested version.
 Cause 6 - server.xml is pointing to a specific IP address on a server that has multiple IP addresses
 Cause 7 - Site Not Added to HTTP Location Exception List (JRE 7 Update 51 and Later)
 Cause 8 - Proxy server option was enabled in Internet Explorer

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