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Unable to E-Mail Documents from Contract Management / E-Mail Does Not Appear to be Sent (Doc ID 903154.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Primavera Contract Management - Version 10.0 and later
All Platforms

Purpose

How to resolve issues where e-mails generated from Contract Management are not transmitted to the recipient.

Users attempting to send email from Contract Management do not receive error messages, the document appears to be sent, however, e-mails are not received.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Cause1: Invalid Email Address or Character in Recipient List
 Cause 2: SMTP Authentication Required
 Cause 3: DNS Unable to Resolve SMTP Server
 Cause 4: Reverse Domain Lookup Required
References

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