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Print or Preview Error: "DataWindow.Retrieve() failed. Number of rows returned = -1" (Doc ID 904253.1)

Last updated on DECEMBER 05, 2019

Applies to:

Primavera Contract Management - Version 11.0 to 13.1 [Release 11.0 to 13]
All Platforms


This article will assist in troubleshooting the following error message, when attempting to preview or print reports and forms.

DataWindow.Retrieve() failed. Number of rows returned = -1

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Cause 1: Web Server Restart Needed
 Cause 2: Missing JAVA_HOME Environment Variable
 Cause 3: Incorrect Database Server Name Format Specified
 Cause 4: Incorrect CLASSPATH Value
 Cause 5: Invalid Application Property Values
 Cause 6: Database Server Connection Information Incorrect
 Cause 7: Incorrect Database Login Information
 Cause 8 - Post Oracle XE installation steps were not performed
 Cause 9 - Wrong Instance listed in DBName field of Administrator Utility (admincm.cmd)
 Cause 10 - dbconfig utility not updated
 Cause¬† 11 - Corrupted JDK installation (Jboss)

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