Microsoft Word Freezes on Client, when Creating a Letter
(Doc ID 905043.1)
Last updated on DECEMBER 13, 2019
Applies to:Primavera Contract Management - Version 9.0 and later
This article will assist in troubleshooting the following issues:
- Microsoft Word freezes on client, when creating a Letter.
- Unable to create a letter from a template containing merge fields. Letters however can be created from templates that do not contain merge fields. Templates can also be created.
- The following error may be found in the server.log file: INFO [STDOUT] ERROR - Error encountered while trying to quit MS Word. ERROR [STDERR] com.jacob.com.ComFailException: Can't map name to dispid: Quit
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In this Document
|Cause 1: Mail Merge not Installed for Word|
|Cause 2: The Microsoft Word Process is Hung|