"Login Failed. XML Document Structures Must Start and End Within the Same Entity" When Connecting to Primavera Contract Management (Doc ID 906963.1)

Last updated on JUNE 26, 2017

Applies to:

Primavera Contract Management - Version 12.1 and later
All Platforms

Symptoms

Login failed. XML document structures must start and end within the same entity.

Contract Manager's server.log or expconsole.log capture an error:

12:49:03,562 ERROR [Digester] Parse Fatal Error at line 1 column 307: XML document structures must start and end within the same entity.
org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
    at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)

Connecting to a Contract Manager group from Project Management, after entering a User ID and Password, an error is returned:

Cause

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