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The Database Server is Not Responding (Doc ID 908927.1)

Last updated on JANUARY 15, 2019

Applies to:

Primavera Contract Management - Version 11.0 and later
All Platforms


This article will assist in troubleshooting the following error message when attempting to log into Contract Management: The Database Server is Not Responding

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Cause 1 - Interrupted Connection between the Web and Database Servers
 Cause 2 - Incorrect Database Connection Information in Administration (version 12 and prior)
 Cause 3: The installation was corrupted during upgrade from Contract Manager 11.x to Contract Manager 12.x
 Cause 4: Database windows service is not started

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