My Oracle Support Banner

The Database Server is Not Responding (Doc ID 908927.1)

Last updated on JANUARY 15, 2019

Applies to:

Primavera Contract Management - Version 11.0 and later
All Platforms

Purpose

This article will assist in troubleshooting the following error message when attempting to log into Contract Management: The Database Server is Not Responding

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Cause 1 - Interrupted Connection between the Web and Database Servers
 Cause 2 - Incorrect Database Connection Information in Administration (version 12 and prior)
 Cause 3: The installation was corrupted during upgrade from Contract Manager 11.x to Contract Manager 12.x
 Cause 4: Database windows service is not started
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.