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Error: "Another user is editing this information." when attempting to change settings in Configuration Application (Doc ID 909012.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Primavera Evolve - Version 9.0 and later
All Platforms


User with Admin privilege gets the following error in attempt to edit data in Configuration application:   


User was Abnormally disconnected from the Application Server when editing data in Configuration Manager.

Also, error in Lock Manager State:  PVCfg.SystemOptionsPVDB86 MUTEX LOCKED

To check for this error:

  1. Log in as user with Admin priviledge 
  2. Navigate to Admin > Monitor Server > Lock Manager > Lock Manager State
  3. See MUTEX LOCKED on the state column in the diagram below: 

Where XXX is the Core Database name




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