Error Opening a Letter: "This file is in use by another application or user C:\Documents and Settings\...\normal.dot" (Doc ID 911366.1)

Last updated on JULY 05, 2016

Applies to:

Primavera Contract Management - Version 9.0 to 13.1 [Release 9.0 to 13]
All Platforms

Symptoms

Attempting to create a new letter or modify an existing letter the user is presented with the following warning message: This file is in use by another application or user C:\Documents and Settings\...\normal.dot

After clicking OK, the user is prompted to save normal.dot as another template. The Letter record is saved as expected.

Changes

Letters function worked without problem when Adobe Acrobat Standard and Microsoft Word were installed on client.  When Adobe Acrobat is upgraded to version 9, Adobe installed a plug-in into Micorsoft Word designed to allow the user to save the Word file directly to PDF instead of having to use the Adobe Distiller.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms