MSP XML Import/Export Fails With "Unable to resolve privileged username and password. The TCP/IP connection to the host <hostname>, port <portnumber> has failed". (Doc ID 912162.1)

Last updated on AUGUST 26, 2016

Applies to:

Primavera P6 Professional Project Management - Version 6.2.1 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 6.2.1 and later
All Platforms

Symptoms

When attempting to import or export an XML file from Microsoft Project, the process is not successful.

Import/Export log shows the following error:

com.primavera.PhoenixException: Unable to resolve privileged username and password
The TCP/IP connection to the host <hostname>, port <portnumber> has failed. Error: "Connection refused: connect. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.".

Cause

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