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Error 'Bad public name or password. Database Server error: Cant initialize OCI. Error - 1' When Configuring the Database Connection for P6 Professional hosted on Citrix (Doc ID 912286.1)

Last updated on FEBRUARY 04, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 6.0 to 8.3.15.7 [Release 6.0 to 8.3]
Primavera P6 Professional Project Management - Version 6.0 to 8.3.15.2 [Release 6.0 to 8.3]
All Platforms

Symptoms

When trying to login to Project Management or Methodology Management via Citrix, one of the below error messages is received:

Also, an administrator can log into Project Management on the Citrix server, but other users receive the following error:

Unable to connect to the database. Would you like to configure the database connection now?

An attempt to configure the database connection, results in the following error:

Bad public user name or password. PRM DBAccess Error: Connection attempt to database failed with message Cannot load OCI DLL: C:\Oracle\product\<version>\client_1\BIN\oci.dll;

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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