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P6 (Web) Hangs Indefinitely While Attempting To Upload Larger Size Documents (Doc ID 912463.1)

Last updated on DECEMBER 06, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 6.1 and later
All Platforms

Symptoms

ACTUAL BEHAVIOR  
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When attempting to upload a document (either as a Private Document on the dashboard or a Project document on Project > Documents page), the upload hangs indefinitely and does not complete after selecting the document and clicking upload.  Additionally, no error is generated from the browser nor is an error generated within server side logging.

Note, this occurs while uploading documents of larger sizes.

EXPECTED BEHAVIOR
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When attempting to upload a document (either as a Private Document on the dashboard or a Project document on Project > Documents page), the upload should complete successfully and should not hang indefinitely.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Setup environment with P6 (web), WCCC
  2. Login to P6
  3. Add "My Documents" portal to dashboard
  4. In My Documents portal:
    1. Click Private Document
    2. Click Add icon.  Note, Java based 'Upload' window loads
    3. Click the ellipses button to browse and select document.
    4. Click OK
  5. The document upload does not complete.  
    • An 'Uploading' graphic runs indefinitely.  
    • Clicking cancel in the upload window still results in the 'Uploading' graphic to spin/run indefinitely with the background grayed out.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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