RFI Notification e-mail is sent from Contract Management, but the e-mail is never received

(Doc ID 912475.1)

Last updated on JUNE 05, 2017

Applies to:

Primavera Contract Management - Version 10.0 and later
All Platforms

Symptoms

Request for Information (RFI) answer notification e-mail is sent from Contract Management, but the e-mail is never received. When creating a new RFI document, the user to whom the RFI is addressed receives the RFI notification e-mail.  When the user answers the document and changes the BIC to the "From" party in the RFI, the "From" party never receives the answer notification e-mail.

Cause

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