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Troubleshooting Errors Received When Emailing From Contract Management (Doc ID 912929.1)

Last updated on DECEMBER 13, 2019

Applies to:

Primavera Contract Management - Version 10.0 and later
All Platforms


This article will assist in troubleshooting the following issues when attempting to send an email from Contract Management:

Error: "Primavera cannot e-mail this document. Please contact your Contract Manager administrator", when trying to email a document

Error: Invalid or no SMTP server specified

Error: Invalid addresses
5305.7.1 client was not authenticated

Any of the following errors appear in a log file:
javax.mail.MessagingException: Unknown SMTP host

ERROR [STDERR] javax.mail.MessagingException: Could not connect to SMTP host: <smtp>, port: 25; nested exception is: Connection refused: connect.

javax.mail.internet.AddressException: Illegal character in local name in string

javax.mail.internet.AddressException: Illegal semicolon, not in group in string
javax.mail.internet.AddressException: Illegal whitespace in address in string....

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Cause 1: Invalid SMTP Server
 Cause 2: Anonymous Relay Disabled on SMTP Server
 Cause 3: Blocked SMTP Port
 Cause 4: Attachment(s) Too Large
 Cause 5: Invalid Characters in Email Address
 Cause 6: SMTP Server Unreachable
 Cause 7: Invalid Information in the CC: Email Address Field

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