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Troubleshooting the Following Internal Server Error (ISE) on Login: "Internal Server Error. An Error Has Occurred While Processing Your Request. Please Contact Your Contract Manager Administrator for Additional Assistance." (Doc ID 914082.1)

Last updated on JANUARY 15, 2019

Applies to:

Primavera Contract Management - Version 13.0 and later
All Platforms
Cannot login
Internal server error accessing Contract Management
Login error

Purpose

This document is intended to assist in troubleshooting Internal Server Errors (ISE) encountered when logging in to Contract Management.

These ISEs may also be accompanied by the following messages in the web server log:

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Cause 1 - Contract Management Database Environment Unavailable
 Cause 2 - Incorrect Database User Credentials
 Cause 3 - Web Server JDBCs Not Populated (JBoss)
 Cause 4 - Duplicate Group entries (JBoss)
 Cause 5 - Firewall Blocking Database Port
 Cause 6 - Locked Schema owner
 Cause 7 - Web Server Instance Out of Memory
 Cause 8 - Incorrect Database Network Connection Settings
 Cause 9 - Database Service is not started
 Cause 10 - Oracle Schema Owner password has expired
 Cause 11 - Unable to resolve database machine name
 Cause 12 - No Group project was created
 Cause 13 - Incorrect information saved in startWeblogic.cmd
References

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