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CIS Division Reset When Modifying The Customer Class Field On The Account Page In CCB (Doc ID 942368.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 to 2.2.0.0.0 [Release 2.2]
Information in this document applies to any platform.

Symptoms

When modifying the Customer Class field on the Account Page - Main tab, the CIS Division information is reseted. The modification can be saved successfully without any indication that the CIS Division is missing.

-- Steps To Reproduce:
1. Navigate to an Account via Control Central.
2. Modify the Customer Class information. The CIS Division information is reseted.
3. Save the modifications.
4. No indication that the CIS Division is missing is displayed.

Cause

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In this Document
Symptoms
Cause
Solution
References

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