AERS Application Hangs When Launching After The Install Of Jinitiator

(Doc ID 942667.1)

Last updated on DECEMBER 22, 2009

Applies to:

Adverse Event Reporting System - Version: 4.6.1
Information in this document applies to any platform.

Symptoms

After the installation of Jinitiator on the middletier, when attempting to log into the AERS
Application a blank window is launched and appears to hang. The Application is never launched.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Log into Portal
2. Select AERS 4.6.1 from External Link


Cause

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