Error Pop-up: "File I/O error. Possible network malfunction. Please contact your administrator" Halts Oracle Legal Whitehill Enterprise Conversion

(Doc ID 943055.1)

Last updated on NOVEMBER 18, 2010

Applies to:

Oracle Legal Whitehill Enterprise - Version: 4.5.3 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

An error dialog box showing "File I/O Error. Possible network malfunction. Please contact your administrator" appears and halts the Whitehill Converter automated processing.

 

The error log for Whitehill Enterprise shows:

"Network error. Converter must be restarted. Error number:[number]. Area:[number]"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms