Business Service F1-AddToDoEntry Is Not Populating Sort And Drill Keys Correctly CCB (Doc ID 943438.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0.0 and later   [Release: 2.2 and later ]
Information in this document applies to any platform.

Symptoms

When To Do Entries are created by scripts, they use the Business Service F1-AddToDoEntry. When the ToDo is created, however, its Drill Key values are always set to the To Do ID. Furthermore, the Sort Keys are always set to the User ID and User name, regardless of what Sort Key values are passed to the Business Service.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms