Logging into TMS or AERS causes Repeated Jinitiator Installation (Doc ID 943974.1)

Last updated on MAY 30, 2012

Applies to:

Oracle Thesaurus Management System - Version 4.6.0 and later
Adverse Event Reporting System - Version 4.6.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

***Checked for relevance on 30-May-2012***

Symptoms

When a user navigates to the launch page for the Oracle Thesaurus Management System (TMS) or Adverse Event Reporting System (AERS) they are prompted to download and install Jinitiator.  Jinitiator version 1.3.1.26 downloads and installs, but the login form never spawns.  Subsequent attempts to log in from the launch page result in additional Jinitiator installations but the login form never spawns.

The fix suggested by <Note 726526.1> "When Trying To Start TMS Application, User Is Always Asked To Install JInitiator And TMS Does Not Open" does not resolve the problem.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms