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Collections Scenario Actions Are Not Scheduled Properly (Doc ID 945993.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.3.1.0.0 version, Collections Scenario actions are not scheduled properly.

Steps To Reproduce:

 1) setenv TZ Arctic/Longyearbyen and Restart the cm and dm. 
 2) In Collection Configuration center. 
     Entry Criteria:     
     Amount $4.00 ;  Days   2.00 
 
     Days Actions: 
     21 Inactivate Services of Billinfo 
     49 Close Services of Billinfo 
 3) Create an account on 23 rd July 2009 with default Plan1. 
 4) Move pin_virtual_time to 23 rd August 2009 and run pin_bill_day. Bill is created with amount 25.90 and due date is Sept 22,2009. 
 5) Move pin_virtual_time 24 th September 2009 and run 
     apps/pin_collections/pin_collections_process so that account will enter into collections. 
 
 Actual Result:
 Inactivate Service of Billinfo will be scheduled on Oct 15,2009. 
 Close Services of Billinfo will be scheduled on Nov 11,2009.   
 
 Expected Result:
 Inactivate Service of Billinfo will be scheduled on Oct 15,2009. 
 Close Services of Billinfo will be scheduled on Nov 12,2009. 
 Move pin_virtual_time to Oct 15,2009 Service state is : Inactivate 
 Move pin_virtual_time to Nov 12,2009 Service state is : Close

Cause

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In this Document
Symptoms
Cause
Solution
References


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