Delay Task Is Not Being Re-Evaluated By OSM (Doc ID 946581.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Communications Order and Service Management - Version 2.8.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
DELAY TASK IS NOT BEING RE-EVALUATED BY OSM

A process flow was created containing a delay task. The delay task has a text-based rule that
evaluates to “true” only after a set time interval has passed since the task instance began. The
delay task is set to be evaluated “periodically” and proceed to a completion task once it
evaluates to true. What is being experienced however is that the delay task rule is never being
evaluated after having run for quite a long time.

-- Steps To Reproduce:
1) Create a new order
2) Complete the first task
3) The second task is the delay task

-- Business Impact:
All workflows have the delay task, they have to wait till the last minute to allow changes to
the order before provisioning.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms