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NDS Record May Not Be Found for the Specified Message ID and Service Provider in CC&B Integration (Doc ID 946689.1)

Last updated on JULY 27, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.4.5 to 1.5.0 [Release 1.4 to 1.5]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
NDS - Notification Download Staging
MWM - Oracle Utilities Mobile Workforce Management
SOAP - Simple Object Access Protocol

When  Mobile Workforce Management (MWM) integrates with Customer Care and Billing (CC&B), the MWM Router error logs have Soap Fault Client Error messages. The router web service thread fails to send message 98 information to CC&B because an NDS record may not be found for the specified Message ID and Service Provider.  A sample error message is shown below.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 

CC&B Solution
 
MWM Solution

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