NDS Record May Not Be Found for the Specified Message ID and Service Provider in CC&B Integration (Doc ID 946689.1)

Last updated on JULY 16, 2010

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.4.5 to 1.5.0 - Release: 1.4 to 1.5
Information in this document applies to any platform.

Symptoms

When  Mobile Workforce Management (MWM) integrates with Customer Care and Billing (CC&B), the MWM Router error logs have Soap Fault Client Error messages. The router web service thread fails to send message 98 information to CC&B because an NDS record may not be found for the specified Message ID and Service Provider.  A sample error message is shown below.

09:54:38� ERROR! Web Service Thread failed to send message 98 to destination CCB (XThreadWebService::Thread)
09:56:31� ERROR! The message 98 was not able to send due to the following error:<SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<faultcode>SOAP-ENV:Client</faultcode>
<faultstring>Client Error</faultstring>
<detail>
<ResponseStatus>F</ResponseStatus>
<Response Code>2013</ResponseCode>
<ResponseText>Error while executing the request:
com.splwg.shared.
common.ApplicationError: (Server Message)
Category: 9
Number: 16903
Call Sequence: ;CIPORFAP
Program Name: CIPORFAP
Text: NDS record may not be found for Message ID 5238 and Service Provider with Notification External ID SPL MWM.
Description: An NDS record may not be found for the specified Message ID and Service Provider.
Table:
Field: </ResponseText>

<ResponseData parm2="SPL MWM " text="NDS record may not be found for Message ID 5238 and Service Provider with Notification External ID SPL MWM." category="9" numParm="2" parm1="5238 " number="16903"/>
</detail>
</SOAP-ENV:Fault>
(XThreadWebService::Thread)


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms