The MWM Admin Tool Crashes Immediately after opening with a message "Admin Tool has encountered a problem and needs to close. (Do you want to tell Microsoft?)" (Doc ID 950110.1)

Last updated on OCTOBER 21, 2009

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.5.0.2
This problem can occur on any platform.

Symptoms

When trying to launch the MWM Admin Tool (resourcemanager.exe) it crashes immediately with a
message: Admin Tool has encountered a problem and needs to close. (Do you want to tell Microsoft?)

After installing the Dispatcher Workstation on a pc, the  DW works, but the Admin Tool does not work.

This crash is identified by the following entry from the Application Event logs:

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 1000
Date: 9/30/2009
Time: 3:51:09 PM
User: N/A
Computer:
Description: Faulting application resourcemanager.exe, version 1.5.0.2, stamp 48c0b797, faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f482, debug? 0, fault address 0x00012afb. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 72 00 65 00 73 00    .r.e.s.
0030: 6f 00 75 00 72 00 63 00   o.u.r.c.
0038: 65 00 6d 00 61 00 6e 00   e.m.a.n.
0040: 61 00 67 00 65 00 72 00   a.g.e.r.
0048: 2e 00 65 00 78 00 65 00   ..e.x.e.
0050: 20 00 31 00 2e 00 35 00    .1...5.
0058: 2e 00 30 00 2e 00 32 00   ..0...2.
0060: 20 00 34 00 38 00 63 00    .4.8.c.
0068: 30 00 62 00 37 00 39 00   0.b.7.9.
0070: 37 00 20 00 69 00 6e 00   7. .i.n.
0078: 20 00 6b 00 65 00 72 00    .k.e.r.
0080: 6e 00 65 00 6c 00 33 00   n.e.l.3.
0088: 32 00 2e 00 64 00 6c 00   2...d.l.
0090: 6c 00 20 00 35 00 2e 00   l. .5...
0098: 31 00 2e 00 32 00 36 00   1...2.6.
00a0: 30 00 30 00 2e 00 35 00   0.0...5.
00a8: 37 00 38 00 31 00 20 00   7.8.1. .
00b0: 34 00 39 00 63 00 34 00   4.9.c.4.
00b8: 66 00 34 00 38 00 32 00   f.4.8.2.
00c0: 20 00 66 00 44 00 65 00    .f.D.e.
00c8: 62 00 75 00 67 00 20 00   b.u.g. .
00d0: 30 00 20 00 61 00 74 00   0. .a.t.
00d8: 20 00 6f 00 66 00 66 00    .o.f.f.
00e0: 73 00 65 00 74 00 20 00   s.e.t. .
00e8: 30 00 30 00 30 00 31 00   0.0.0.1.
00f0: 32 00 61 00 66 00 62 00   2.a.f.b.
00f8: 0d 00 0a 00               ....

Cause

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