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The MWM Admin Tool Crashes Immediately after opening with a message "Admin Tool has encountered a problem and needs to close. (Do you want to tell Microsoft?)" (Doc ID 950110.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.5.0.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When trying to launch the MWM Admin Tool (resourcemanager.exe) it crashes immediately with a
message: Admin Tool has encountered a problem and needs to close. (Do you want to tell Microsoft?)

After installing the Dispatcher Workstation on a pc, the  DW works, but the Admin Tool does not work.

This crash is identified by the following entry from the Application Event logs:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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