My Oracle Support Banner

Unable to disconnect a telephone number after prior change order Is cancelled (Doc ID 950727.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.16 - Release: 6.0.15 to 6.0.16
Information in this document applies to any platform.


-- Problem Statement:

Create and execute a disconnect order for "X" product via XML API
createOrderByValueRequest and receive the following error message:

Message: Unable to validate item 1 Product group 0.
Error Code 31029:"X" (XXXXXX) cannot be disconnected
because all its child items are not on this order.
Error Code 30764:Unable to validate item 1 Product group 0.

-- Steps To Reproduce:

1.) Create PSR ordering a Residential/Business Internet service with a physical and virtual
connection ("X" product)
2.) Complete and work the tasks to place the product ordered via the PSR in step 1 INSERVICE
3.) Create a PSR change order adding some features to the INSERVICE physical connection created
in the PSR from step 1
4.) After the change order created immediately perform a SUPP cancel on the PSR order created in
step 3
5.) After the completion of the SUPP cancel of the PSR order in step 4 create a disconnect PSR
order for product created in step 1 using the XML API createOrderByValueRequest

-- Business Impact:

Cannot create disconnect PSR order via the XML API createOrderByValueRequest for "X"
product that has a canceled child service item on a prior PSR order


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
     -- Problem Statement:
     -- Steps To Reproduce:
     -- Business Impact:
     -- To implement the solution, please execute the following steps:

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.