'Access Denied' Error when Clicking on the 'Custom Help' Icon Within The HTML CRF. (Doc ID 951196.1)

Last updated on AUGUST 16, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 3.2 and later   [Release: 3 and later ]
Information in this document applies to any platform.
================================
***Checked for relevance on 16-Aug-2011***
================================

Symptoms

RDC 4.6 Onsite : The following error pops up when clicking on the 'Custom Help' toolbar button within a HTML CRF :

 

"Access Denied"

 

The issue only happens when using the Internet Explorer browser - the custom PDF 'help' document can be successfully accessed when using Mozilla Firefox.
 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms