'Access Denied' Error when Clicking on the 'Custom Help' Icon Within The HTML CRF.

(Doc ID 951196.1)

Last updated on AUGUST 16, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 3.2 and later   [Release: 3 and later ]
Information in this document applies to any platform.
***Checked for relevance on 16-Aug-2011***


RDC 4.6 Onsite : The following error pops up when clicking on the 'Custom Help' toolbar button within a HTML CRF :


"Access Denied"


The issue only happens when using the Internet Explorer browser - the custom PDF 'help' document can be successfully accessed when using Mozilla Firefox.


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