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'Access Denied' Error when Clicking on the 'Custom Help' Icon Within The HTML CRF. (Doc ID 951196.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.1 and later
Information in this document applies to any platform.
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RDC 4.6 Onsite : The following error pops up when clicking on the 'Custom Help' toolbar button within a HTML CRF :



The issue only happens when using the Internet Explorer browser - the custom PDF 'help' document can be successfully accessed when using Mozilla Firefox.


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