Users Can Not Change Their Own Passwords. Error : Old password does not match the password on file for this user

(Doc ID 951584.1)

Last updated on OCTOBER 04, 2013

Applies to:

Oracle Utilities Work and Asset Management - Version 1.8.1.1 and later
Information in this document applies to any platform.

Symptoms

Users can not change their own passwords - Cannot get past entering in their old password.  Get the message "Old password does not match the password on file for this user."

Cause

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