Rules and Behavior not working when assigning Pre-Plan using assignProvPlanRequest XML API (Doc ID 951927.1)

Last updated on JULY 19, 2011

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.16 - Release: 6.0.15 to 6.0.16
Information in this document applies to any platform.

Symptoms

When executing the XML API assignProvPlanRequest to assign Pre Order Provisioning Plan to a PSR order the Rules and Behaviors are not being executed.

Steps To Reproduce:

1. Create Pre Order Provisioning plan
    a) Created a provisioning plan with plan type as Pre Order
    b) Assigned Tasks for the above created provisioning plan
    c) Assign a gateway event to the tasks

2. Created Rules and Behaviors
    a) Enter a rule name and choose Rule Type as PSR
    b) Edit the Expressions and added the following condition provisioning plan = selected the provisioning plan created in step-1> and service item activity = N
    c) Created task behavior as below
        - task behavior as Insert task
        - selected a task type which needs to be associated.
        - assigned a work queue
    d) Closed and saved the rules and behaviors

3. Created a PSR order and added a product

4. Validate the order

5. Execute XML API assignProvPlanRequest and assign pre order provisioning plan created in step 1

6. Notice that the Rules and Behaviors was not invoked and the new tasks were not added to the PSR order

Business Impact:

Rule and Behaviors are not executed when pre order provisioning plan assigned to PSR via the XML API thus causing additional tasks to not be added to the order.

Cause

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