Problem With Subscription Cycle For Customer Being Activated From Hotline.
Last updated on OCTOBER 30, 2009
Applies to:Oracle Communications Billing and Revenue Management - Version: 220.127.116.11.0
This problem can occur on any platform.
1. On Oct 16, create an account with a plan contains the product which has "Apply on billing date" check box checked for the MCF (Monthly Cycle Forward) event in pricing center.
2. On Nov 17, inactivate the service.
3. On Nov 18, un-check that "Apply on billing date" box, commit the plan.
4. Restart the cm
5. On Nov 20, re-activate the service.
Since the "Apply on billing date" is un-checked, it is expected that the cycle end_t should be set to one month from the day of reactivation, i.e. Dec 20.
But the actual result is the cycle end_t has been set to end of accounting cycle, i.e. Dec 16.
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