Customer Center Search Is Showing Old Name Even After Name Change

(Doc ID 958567.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: to - Release: 7.3.1 to 7.3.1
Information in this document applies to any platform.
Checked for relevance on 16-Mar-2012.


CustomerCenter Search is showing old name in results table even after name is changed.

Sample scenario :

1)  Customer name - ABC
2)  Change name to - XYZ
3)  Summary tab in Customer Center is showing name as "XYZ".
4)  Search the account by using name "XYZ" in firstname and it returns the account in result table, but the name in search tab is showing as "ABC"(i.e. old name). But if the account is opened in summary tab, it's showing the new name "XYZ".


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms