Planner Not Retained On Tasks On Update From Benchmark Action (Doc ID 959771.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version: 1.7.15.2
This problem can occur on any platform.

Symptoms

When an existing Work Order is updated from a Benchmark via the Action, even though the "Planner" box is checked to retain the Planner information, the Planner on the Tasks is overwritten with the Planner from the Benchmark Work Order.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms