Getting Error During Html Data Entry Cannot Proceed Because Of Internal Error (Doc ID 959902.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 and later   [Release: 4.5 and later ]
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT


You are trying to Review discrepancies by launching the link in the RDC Onsite Home Tab 'Review nn Other Discrepancies'. In RDC 4.5.3 for a given study, intermittently you receive the following error:

ERROR MESSAGES: "HTML data entry cannot proceed because of internal error.
Please try again. Contact your help desk if error persists."

Sometimes you are able to open the same CRF.



REPLICATION PATH:

 

After having created 'Other discrepancies' (See Installation Verification Test "Test Discrepancy Activities") launch RDC Onsite:  

1. Select the HOME tab

2. Select a Study and Site

Under the Activities section of the RDC Main Page a link should appear "Review nn Other Discrepancies"

3. Click on the link, "Review nn Other discrepancies" where nn equals the number of 'Other Discrepancies' currently active

4. Sorted the list on review status column.

5. Let the screen sit idle for about 30 seconds (or if working on a TEST instance, kill the session from the database (see below).

How to kill user session in the database:

1. Login to SQLPlus as user sys

2.  SELECT sid, serial#, status
  FROM v$session
  WHERE username = 'OPS$JSMITH'; 
  --enter the appropriate username


SID        SERIAL#
---------- ----------
8          970

3. alter system kill session '8, 970';


6. Open one of the CRF's.
7. The following error  is presented:

"This application has encountered a fatal error and will shut down. XMLhttp request failed: 500 (Internal Server Error)"

 

This is the error message from JDEV log:

Oct 27, 2009 10:46:52 AM oracle.pharma.rdc.de.servlet.RuntimeController
doPost
SEVERE: [52298355495237760] Exception thrown from service while processing command cmdDocData with parameters
{"dciId":"589201","dciVersion":"1","dciTs":"2009-05-27
05:36:56.0","dciLang":"en_US","dciUnlock":"0","id":"cmdDocData_0"}
Oct 27, 2009 10:46:52 AM oracle.pharma.rdc.de.servlet.RuntimeController
doPost
SEVERE: [6062592442] [52298355495237760] Exception in RuntimeController
oracle.pharma.rdc.de.exception.FailedOperationException: IO Exception. Unable
to proceed further.
at
oracle.pharma.rdc.de.service.dps.DataProviderService.getRdciDocData(DataProviderService.java:223)
at
oracle.pharma.rdc.de.service.dps.DataProviderService.processCommand(DataProviderService.java:231)
at
oracle.pharma.rdc.de.servlet.RuntimeController.doPost(RuntimeController.java:574)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at
:65)
at oracle.security.jazn.oc4j.JAZNFilter.doFilter(Unknown Source)
at
com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:663)
at
com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:330)
at
com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:285)
at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:126)
at
com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)
Caused by: oracle.pharma.oc.dcapi.DataCaptureEngineException: Failed to read message from Dcapi Engine: Connection reset
at
oracle.pharma.oc.dcapi.impl.DcapiMessenger.receiveDataStream(DcapiMessenger.java:152)
at
oracle.pharma.oc.dcapi.impl.DcapiMessenger.sendAndReceiveDataStream(DcapiMessenger.java:251)
at
oracle.pharma.oc.dcapi.impl.DcapiSocket.generateRDciData(DcapiSocket.java:923) 
at
oracle.pharma.rdc.de.service.dps.DataProviderService.getRdciDocData(DataProviderService.java:170)

Cause

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