Cycle Fees Charged Twice For Same Customer During Bill Run (Doc ID 961616.1)

Last updated on MARCH 04, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.0 [Release 7.3.1]
Information in this document applies to any platform.
***Checked for relevance on 28-Feb-2012***


Symptoms

Problem Statement:

On a BRM 731 production system, one may observe that accounts are getting charged twice for the same cycle fees and this is happening at random for different accounts , whenever billing is run.

Scenario:

*  Consider a deal configured with two types of products and the deal is purchased on a account :

1. non-cycle event . Ex : session event
2. cycle event . Ex : Monthly Cycle Forward Event

*  At the time of billing, it was observed that the account got charged twice with the monthly cycle forward .
*  The issue was not reproducible in a out of box setup .
*  The issue may happen at random, but surely on every billing run, affecting different accounts each time. Note that, pin_bill_day script used was an out-of-box copy, implying that, pin_cycle_forward is enabled in the pin_bill_day script.

Cause

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