TCF Core Dump When Creating A New User From Permissioning Center (Doc ID 967134.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 to 7.3.1.0.0 - Release: 7.3.1 to 7.3.1
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
User creation is failing because of TCF coring.

e.g.
CW:aur141@eacwut01z02[eacwod01]/apps/CW/portal/aur141/aurora_cw/infranet/sys/cm [161]> pstack core
core 'core' of 15914: cm
fe2320d0 strlen (f98735a1, ffbf9318, ffbf8b81, 0, 0, 0) + 50
fe29f9f0 sprintf (ffbf9330, 7fffffff, 7ffffc00, 2400, 0, f98885d4) + 40
f9853b30 fm_telco_prov_utils_validate_event (3fc560, 2460, 2400, f98734d4, 2400, 2400) + a84
f98378b8 fm_telco_prov_create_svc_order (3fc560, 16e578, ffbf994c, 0, ffbfaa6c, 0) + 114
f98376a0 op_tcf_prov_create_svc_order (ff390888, 800, ffbfaa6c, 16e578, ffbf9f0c, ffbfaa6c) + 1a0
ff0e4a68 cm_pre_pcm_op (3fc560, fb0, ffbf9e7c, 1, 16e578, ffbf9f0c) + 173c
ff0fee80 pcm_op_ex (3fc560, fb0, 80, 0, ffbfaa6c, ffbf9f0c) + 3c8
ff0fea54 pcm_op (3fc560, fb0, 80, 1745b8, ffbf9f0c, ffbfaa6c) + 1c
fbbc14d0 fm_act_event_notify (3dff30, 80, 142838, fbbed4d0, ffbfaa6c, fbbed500) + 280
fbbc0ed0 op_act_usage (7000000, ffbfaa6c, 80, 142838, 0, 0) + 1a60
ff0e4a68 cm_pre_pcm_op (3fc560, a3, ffbfa4f4, 1, 142838, ffbfa56c) + 173c
ff0fee80 pcm_op_ex (3fc560, a3, 80, 0, ffbfaa6c, ffbfa56c) + 3c8
ff0fea54 pcm_op (3fc560, a3, 80, 142978, ffbfa56c, ffbfaa6c) + 1c
fb972ccc fm_cust_create_service_event (3fc560, ffbfaa6c, 2754, 2400, 9aa, 119db0) + 360
fb96f824 fm_cust_create_customer_services (3fc560, 1000020, 16fe78, ffbfa74c, fba2dacc, ffbfaa6c) + a84
fb96cce4 fm_cust_create_customer (0, 0, 119db0, ffbfa7b4, ffbfaa6c, ffbfa74c) + 9ac
fb96c288 op_cust_create_customer (ffbfaa6c, 0, 20, 16fe78, 534f98, 0) + 170
ff34c260 cm_custom_ex (0, 0, 33, 20, 44343, 71291d59) + 968
ff34b8a4 cm_custom (ff390888, 46e00, 33, 20, 44343, 71291d59) + b0
ff349b4c cm_child (0, ff390888, 20, 3, 109a1, ff38f834) + 1254
ff357c80 mainThread (fc0241d0, fc000294, ff38d664, 40e7a8, ffbfae1c, 40e7a8) + 5ff0
00010994 main (1, ffbfb70c, ffbfb714, 20c00, fe1bb6c0, 0) + 8
00010974 _start (0, 0, 0, 0, 0, 0) + 108

-- Steps To Reproduce:
1. Log into Permissioning Center
2. Create a new user account

Cause

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