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Failure When Canceling a Product Using Custom Event Analysis (Doc ID 968621.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.1 and later
Information in this document applies to any platform.

Symptoms

op_subscription_cycle_forward failed during a product cancellation for a service using Custom Event Analysis.

An error like in the following fragment from CM pinlog is reported:

E Wed Nov 25 12:01:11 2009 <HOSTNAME> cm:5520 fm_subscription_handle_system_events.c:95 1:<HOSTNAME>:CustomerCenter:0:AWT-EventQueue-0:926:1255960137:0
   op_subscription_handle_system_events error
   <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_NULL_PTR:39>
   <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
   <facility=0 msg_id=802 version=0>

 Steps To Reproduce:
- Purchase a product, making use of Custom Event Analysis for rate plan selection
- Run billing to pass to the next cycle
- Cancel the product


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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