Failure When Canceling A Product Using Custom Event Analysis (Doc ID 968621.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.1 and later   [Release: 7.3.0 and later ]
Information in this document applies to any platform.

Symptoms

Problem Statement

op_subscription_cycle_forward opcode failed during a product cancel, for a service using Custom Event Analysis.

An error like in the following fragment from CM pinlog is reported:

E Wed Nov 25 12:01:11 2009 blrhpts1 cm:5520 fm_subscription_handle_system_events.c:95 1:ffumi-it:CustomerCenter:0:AWT-EventQueue-0:926:1255960137:0
op_subscription_handle_system_events error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_NULL_PTR:39>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=802 version=0>


 Steps To Reproduce

- Purchase a product, making use of Custom Event Analysis for rate plan selection
- Run billing to pass to the next cycle
- Cancel the product



Cause

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