EBS FULL DOWNLOAD FATAL workflow.general ORA-20002 ORA-20003 PACKAGE BODY DATA_LOAD ACTIVE_PROC_DYN('EP_LOAD_SALES') (Doc ID 969580.1)

Last updated on APRIL 22, 2016

Applies to:

Oracle Demantra Demand Management - Version 7.2 and later
Information in this document applies to any platform.
***Checked for relevance on 5-Feb-2016***


Symptoms


When attempting to run the Full EBS Download (to load data into Demantra) the following error was observed in the Collaborator.log

ERROR
-----------------------
120 [WFProcess_0] FATAL workflow.general: appserver.workflow.general
java.sql.SQLException: ORA-20002: ORA-20003:
Error in PACKAGE BODY DATA_LOAD line 3948
executing ACTIVE_PROC_DYN('EP_LOAD_SALES')
ORA-06512: at "DEMANTRA.DATA_LOAD", line 3985
ORA-06512: at line 1
ORA-06512: at "DEMANTRA.DL_RUN_PROC", line 20
ORA-06512: at line 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Execute EBS Full Download workflow

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot load data (although it is noted that a subsequent run completed successfully)

Cause

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