New User is Unable to Login to AERS Clicking on Launch URL gives message "Login Failed"

(Doc ID 971717.1)

Last updated on DECEMBER 22, 2009

Applies to:

Adverse Event Reporting System - Version: 4.6 to 4.6.2 - Release: 4.6 to 4.6
Information in this document applies to any platform.

Symptoms

AERS 4.6.x version, Configuration, Workflow and Security

After creating a new user for AERS application.
They can login to AERS homepage. But they cannot launch AERS 4.6 for data entry .

the following error occurs.

 "Login Failed"


Changes

New AERS User added via Administrator Console

Cause

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