When Clicking On The Discoverer Icon In The AERS 4.6.2 Application The Browser Crashes And Discoverer Does Not Launch

(Doc ID 972605.1)

Last updated on MARCH 07, 2016

Applies to:

Adverse Event Reporting System - Version: 4.6 to 4.6.2 - Release: 4.6 to 4.6
Information in this document applies to any platform.

Symptoms

When clicking on the discoverer icon in the AERS 4.6.2 application the Internet Explorer browser and all the Internet Explorer sessions related to AERS get closed out.

However, using Discoverer as separate application works normally with same log-in details. As a pre-requisite

Cause

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