Customer Center Is Losing The Brand Context (Doc ID 972942.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.3.1.0.0 version, Customer Center is losing the Brand Context in two scenarios as explained below.

Steps To Reproduce:

Scenario 1 :

1) Install Customer Center.

2) Login as root .
3) Search an account on the sub brand and open any account.
4) Click on Search to select a new account.
5) Select the Close button to close the search window.
6) Click Search again.
This is where the problem can be seen. The search window is coming up right, but in the Customer Center main screen the Brand host has changed from the sub-brand which is not right and only the account number and account poid is displayed and not the account .

Refer Issue1.Doc (attached) for clear screen shots.

Scenario 2 :

1) Install Customer Center.
2) Login as root.
3) Create a new account. Fill in the Contact Page and navigate to General Tab and select the  sub-brand with hierarchy enabled and create an account .
4) Again try creating a new account; it can be seen that the Brand Host has changed from Sub-Brand to Parent Brand.

Cause

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