PAYMENT,ADJUSTMENTS WHICH ARE UNALLOCATED ARE NOT ALLOCATED AUTOMATICALLY. (Doc ID 974636.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 to 7.5.0.0.0 - Release: 7.3.1 to 7.5.0
Information in this document applies to any platform.
Checked for relevance on 27-Nov-2011

Symptoms

The advance payments are made by the customers. Normally, any payment will be used to knock off the bill objects, any extra amount will be treated as unallocated. Currently, in order to allocate the unallocated amount, CSR needs to go through each of the customer's account and allocate the amount manually. Is it possible to provide us with a mechanism, to trigger the auto allocation of unallocated amount against newly created bill objects? This mechanism should also cater for unallocated adjustment

Cause

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