My Oracle Support Banner

To Do Search Page Generates A 404 Page Not Found Error CCB (Doc ID 975617.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 and later   [Release: 2.2 and later ]
Information in this document applies to any platform.


When attempting to perform a To Do Search at 'Main Menu -> To Do -> To Do Search', the page is trying to download "characteristicGridSupport.js" from the wrong location and generates an error similar to the following in the access.log file:

"GET /code/characteristicGridSupport.js HTTP/1.1" 404 0


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.