ERROR WHEN SAVING PAGE IN RDC 4.6 (Doc ID 976804.1)

Last updated on JUNE 30, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.6.0 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
Error message:

The data entry window has encountered an unexpected error and will shut down. If the problem recurs, please report the following information for diagnostic purposes:
Log code 8567271850, internal error

trying to enter data in a CRF using Test Mode

-- Steps To Reproduce:
1. Login to RDC Onsite Testmode: http:///olsa/oc/rdcLogin.do?event=doSetup&db=ocdev6&mode=T
2. enter user LABOUER1 and password
3. select user X3 from study SVDMTEST2 / 8441
4. select page Trigsv and modify data
5. attempt to save:
see error:
Error
The data entry window has encountered an unexpected error and will shut down. If the problem recurs, please report the following information for diagnostic purposes: Log code 8567271850, internal error.
6. click ok in error dialog
7. window closes
8. select same page from surround (Trigsv)
9. See error page:
Error
Expected CRFs have changed for this patient. Refreshing patient to reflect current status.

-- Business Impact:
Cannot save data for page without error.

Cause

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