"UNKNOWN ERROR HAPPENED, PLEASE CONTACT SYSTEM ADMIN."LOG CODE 1954277651 (Doc ID 977886.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Symptoms

On 4.5.3 in Production:
When attempting to open pages that do not have any data the following error occurs:

ERROR
-----------------------
"UNKNOWN ERROR HAPPENED, PLEASE CONTACT SYSTEM ADMIN."LOG CODE 1954277651

-- Steps To Reproduce:
This error occurs only when users are attempting to open pages that do not have any data already entered. It may have been due to Edit checks being created on the study at the same time, however we've been told that the issue is occurring again today and no changes are being done on the study.

- Create a new study in UAT
- Login Test Mode in RDC HTML version
- Try to open CRF which has no data
- You will see the issue

The issue happens intermittently.

The following error stack can be found in delog0.log:

</message>
</record>
<record>
 <date>2009-10-30T08:00:20</date>
 <millis>1256911220407</millis>
 <sequence>8539</sequence>
 <logger>oracle.pharma.rdc.de.servlet.InitController</logger>
 <level>SEVERE</level>
 <class>oracle.pharma.rdc.de.servlet.InitController</class>
 <method>doPost</method>
 <thread>36</thread>
 <message>[7128720517] [generic] Session Id: <Session ID>
java.lang.NumberFormatException: null
at java.lang.Integer.parseInt(Integer.java:436)
at java.lang.Integer.parseInt(Integer.java:518)
at oracle.pharma.rdc.de.util.DataEntryParameterValidator.readCRFParameters(DataEntryParameterValidator.java:455)
at oracle.pharma.rdc.de.servlet.InitController.doPost(InitController.java:577)
at oracle.pharma.rdc.de.servlet.InitController.doGet(InitController.java:140)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:834)
.......

Cause

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