Phone "ADD" Drop Down On Account Creation Locks (Doc ID 980526.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 to 7.3.1.0.1 - Release: 7.3.1 to 7.3.1
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
When creating an account (Consumer or Business), the New Phone Number Type drop down box often freezes and you cannot use your mouse to select a type (Home/Work/etc.) when Adding the phone number. Note that you can still use your keyboard up/down arrows to move through the list and select, but mouse clicking will not work.

-- Steps To Reproduce:
Open Account Creation wizard, click on Phone "Add" button; and select a phone other than Home. Then Cancel the New Phone Number dialogue box. (This time, everything is fine)

Cancel the Wizard and start another AC Wizard; click on phone "Add" button; this time, you can NOT use mouse to select any phone types, but only hear a "dong" sound.

Cause

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