CCB V2.2.0 Order Error Occurring when Account Usage is 'NOT ALLOWED' and Type is 'BUSINESS’ (Doc ID 985605.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.2.0 - Release: 2.2 to 2.2
Information in this document applies to any platform.

Symptoms

In the situation where a Campaign's 'Account Usage' field is set to 'Not Allowed', if an Order is created using this Campaign, and the Person/Business type is set to 'Business', the following error occurs when attempting to save the Order:

Account information fields are not allowed.

If Account Information is 'No Account Information', then the following account information fields are not allowed: Customer Class, Account Management Group, Bill Route Type, Bill Address Source, Account Address Sub-record.

Message number: 3, 53924
Call sequence: ;CIPCENRR;CIPCENRP

Cause

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