Unable To Commit Product Due To fm_utils_publish_send_to_dm Error (Doc ID 985833.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
*** Checked for relevance on 03-11-2014 ***

Goal

We have found the following error in cm.pinlog while committing a product with Pricing Center, which showed a "Connect IM failed" message:

D Thu Dec 17 11:22:42 2009 xxxx cm:11192 pcm.c(54):862 1:punsez164156d:UnknownProgramName:0:Thread-6:12:1261029104:0
pcm_op: cannot retry PCM_OP_SEARCH, flags 0x0 - in a transaction - state=2
E Thu Dec 17 11:22:42 2009 hyd4800A cm:11192 fm_utils_publish.c:428 1:punsez164156d:UnknownProgramName:0:Thread-6:12:1261029104:0
fm_utils_publish_send_to_dm error
<4 class="PIN_ERRCLASS_SYSTEM_DETERMINATE:1" errno="PIN_ERR_STORAGE:43">E Thu Dec 17 11:22:42 2009 xxxx cm:11192 fm_trans_pol_prep_commit.c:113 1:punsez164156d:UnknownProgramName:0:Thread-6:12:1261029104:0
op_trans_pol_prep_commit error
<4 class="PIN_ERRCLASS_SYSTEM_DETERMINATE:1" errno="PIN_ERR_STORAGE:43">E Thu Dec 17 11:22:42 2009 xxxx cm:11192 cm_utils.c(115):670 1:punsez164156d:UnknownProgramName:0:Thread-6:12:1261029104:0
cm_trans_pol_pre_ops() failed. opcode=PCM_OP_TRANS_COMMIT, err=43(PIN_ERR_STORAGE)
D Thu Dec 17 11:22:43 2009 xxxx cm:11192 fm_trans_pol_abort.c:84 1:punsez164156d:UnknownProgramName:0:Thread-6:12:1261029104:0
op_trans_pol_abort input flist NULL flist ptr
D Thu Dec 17 11:22:43 2009 xxxx cm:11192 fm_utils_publish.c:273 1:punsez164156d:UnknownProgramName:0:Thread-6:12:1261029104:0 Main Transaction aborted..

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms