NotificationAutomator Error When Task State Is Completed (Doc ID 986654.1)

Last updated on AUGUST 13, 2013

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 and later
Information in this document applies to any platform.
currency check completed on 03/03/2012
currency check completed on 07/08/2013


Symptoms

The user has defined a system notification (in OSM Administrator) that should run when a task exits with a State of "COMPLETED".

When the task exists the user get the error:

com.mslv.oms.handler.OrderNotFoundException: ORA-20006: Workflow thread does not exist. The order may have been moved by another user. Refresh your worklist and try again. order id = 13, hist_seq_id = 152
ORA-06512: at "ORDERMGMT_103.ERROR_MSG", line 8
ORA-06512: at "ORDERMGMT_103.OM_ORD_INST_PKG", line 819
ORA-06512: at "ORDERMGMT_103.OM_HANDLER_PKG", line 1232
ORA-06512: at "ORDERMGMT_103.OM_HANDLER_PKG", line 1294
ORA-06512: at line 1


What should be happening is that the XSLTSender is activated via a notificationAutomator to send a message onto a JMS queue.

Cause

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