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Collections Center Does Not Cancel All Remaining Tasks (Doc ID 987513.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.4.0.1.0 [Release 7.3.0 to 7.4.0]
Information in this document applies to any platform.

Symptoms

In Collections Center, when cancelling a task and selecting the "cancel all following tasks" option, only the selected task is cancelled

Steps To Reproduce:
1. Log into collections client where there are accounts in collections
2. Select a collections scenario
3. Select a task that has subsequent tasks
4. Change the status to cancelled
5. Select the "All Following Tasks" radio button
6. Click OK

Cause

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In this Document
Symptoms
Cause
Solution
References


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