DM_FUSA Not Reconnecting When Heartbeat Lost (Doc ID 988181.1)

Last updated on MAY 28, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

DM_FUSA is connected to Paymentech and lost of heartbeat occurs.

The dm_fusa.pinlog reports that attempt to shutdown is made and failed, no other actions occur; whereas, the dm_fusa/pin.conf settings indicate that dm_fusa should attempt restart every 600 seconds for 100 attempts.

The dm_fusa.pinlog has errors like below:

D Sun Nov 22 00:15:13 2009 brm03 dm_fusa:7949 qbe_fusa.c(1.13):705 1:brm03 :dm_fusa:7945:-135583520:0:1258742773:0
] : Sending Heartbeat response [HI12205151322001513
D Sun Nov 22 00:24:02 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):754 1:app04:UnknownProgramName:0:PCM_OP_TRANS_OPEN:84:1258867382:0
   dm_fusa_one_send_and_recv: After Select..n value: 0
D Sun Nov 22 00:24:02 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):762 1:app04:UnknownProgramName:0:PCM_OP_TRANS_OPEN:84:1258867382:0
   dm_fusa_one_send_and_recv: No Response from Paymentech (select timeout.)
E Sun Nov 22 00:24:02 2009 brm03 dm_fusa:7949 qm_back.c(9):762 1:brm03 :dm_fusa:7945:-135583520:0:1258742773:0
   QMbe #1: process_op ERROR: op 7, opflag 0x0, err 49
D Sun Nov 22 00:33:12 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):574 1:app03:UnknownProgramName:01300:1258867992:52
   sleep [2] secs:
E Sun Nov 22 00:33:14 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):1421 1:app03:UnknownProgramName:01300:1258867992:52
   dm_fusa_socket_disconnect: can't close socket, errno: 9(Bad file descriptor)
W Sun Nov 22 00:33:14 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):1424 1:app03:UnknownProgramName:01300:1258867992:52
   dm_fusa_socket_disconnect: issuing shutdown
E Sun Nov 22 00:33:16 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):674 1:app03:UnknownProgramName:01300:1258867992:52
   dm_fusa_one_send_and_recv(1): WIERD probe x 4 data [HO12]
E Sun Nov 22 00:33:16 2009 brm03 dm_fusa:7949 qm_back.c(9):762 1:brm03 :dm_fusa:7945:-135583520:0:1258742773:0
   QMbe #1: process_op ERROR: op 7, opflag 0x0, err 49
D Sun Nov 22 00:35:12 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):574 1:app03:UnknownProgramName:01300:1258868112:53
   sleep [2] secs:
E Sun Nov 22 00:35:14 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):1421 1:app03:UnknownProgramName:01300:1258868112:53
   dm_fusa_socket_disconnect: can't close socket, errno: 9(Bad file descriptor)
W Sun Nov 22 00:35:14 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):1424 1:app03:UnknownProgramName:01300:1258868112:53
   dm_fusa_socket_disconnect: issuing shutdown
E Sun Nov 22 00:35:16 2009 brm03 dm_fusa:7949 dm_fusa_socket.c(1.38):674 1:app03:UnknownProgramName:01300:1258868112:53
   dm_fusa_one_send_and_recv(1): WIERD probe x 4 data [HO12]
E Sun Nov 22 00:35:16 2009 brm03 dm_fusa:7949 qm_back.c(9):762 1:brm03 :dm_fusa:7945:-135583520:0:1258742773:0
   QMbe #1: process_op ERROR: op 7, opflag 0x0, err 49



Cause

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